Total Visitor : 22272581   Friday July 20, 2018
24/7 Customer Care

Welcome to Southeast Bank Customer Care. Our professional team pays attention to and takes care of customer query / request / complaint cordially and to the satisfaction of the client. It may not be possible for a client to visit us all the time for availing a service. Therefore, client may call us or email us at his/her convenient time to avail round the clock service.

  • Call us at 16206 (Mobile), 09 6131 16206 (Mobile & BTCL) and from overseas +88 09 6131 16206
  • or
  • Write us clicking on the button “Email us”

We are committed to serve our customer efficiently within shortest possible time and we hope most of the issues can be resolved by our Customer Service Executives simply over phone. If we are unable to resolve client’s issue at the first call, he/she will get a Ticket Number of that issue as an acknowledgement. He/she will also be informed of a Turnaround Time (TAT) for resolution which will not take more than 5 (five) working days.

In case of any un-avoidable situation, the resolution time may be longer. In such cases, he/she will be notified on a regular interval until the issue is resolved.

If you are not satisfied with the service of our Call Centre, please do write to our CC Email Service mentioning your Ticket Number and your contact number for the next course of action.

Our Services
1. Card Services
  • Credit/Debit Card related Enquiries
  • Credit/Debit Card Activation
  • Credit/Debit Card Lost/Stolen Report and Block
  • Credit/Debit Card Replacement Request
  • Card PIN Replacement/Regeneration Request
  • Card Unblock/Reinstatement Request
  • Foreign Transaction Part Enable/Disable Request
  • E-commerce Part Enable/Disable Request
  • Static Data Amendment Request
  • ATM Captured Card Delivery Request
  • Dispute Transaction Related Query/Request
  • Returned Card/PIN/Cheque Book/Statement Resend Request
  • Credit Card Duplicate Statement Request
  • Credit Card Cheque Book Request
  • Credit Card Cheque Activation Request
  • Credit Card Stop Payment of Cheque Request
  • Credit/ Debit Card Renewal Request
  • Credit Card E-statement Enrollment Request
  • Credit Card E-statement Resend Request
  • Credit Card EMI Related Services

2. Retail Banking Services
  • Account Related Services
  • Transaction Details Enquiry
  • Cheque Book Request
  • Stop Payment of Cheque
  • Retail Loan Related Information/Current Marketing Campaign
  • Loan Application Status Enquiry
  • Loan Outstanding Balance Enquiry
  • Loan EMI/Early or Partial Settlement Procedure and Charges of Loan Account

3. Remittance Related Services
  • Remittance Receive Enquiries
  • My Remit Card Related Services

4. SME Related Services
  • Product Information / Current Marketing campaign

5. Value Added Services
  • Internet Banking Related Services
  • SMS Banking Related Services
  • E-Statement Related Services

6. Telecash Related Services
  • Product Information
  • Balance and Transaction Enquiry
  • Account Block Request
  • Static data amendment Request
  • Dispute Transaction Related Query/Request
  • PIN Replacement/Regeneration Request

7. Complaints Management
  • Receive Complaints
  • Intimate clients after receiving the resolution

Customer Charter
Notice of the 23rd Annual General Meeting
Notice for Credit of Stock Dividend
Annual Report 2017
Price Sensitive Information: Change of date of the 23rd Annual General Meeting (AGM)
Price Sensitive Information
Price Sensitive Information regarding First Quarter (Q1) un-audited Financial Statements 2018
Invitation for Tender
SEBL Green Award
Fake Notes Detection Criteria
Fake Notes Detection Video
Code of Conduct for Southeast Banks Ltd.
Bangladesh Bank Circular Regarding Code of Conduct for Banks & Non-Bank Financial Institutions
Information of Unclaimed Deposits Already Transferred to Bangladesh Bank
Investors' Relation Department
Responsible Officer and Appellate Authority of the Bank
Career Opportunity at SEBL
RTGS-EFT Request Form
SMS, E-Mail Alert, e-Statement Application Form
Notice from Bangladesh Bank regarding unauthorized online Forex Trading/Dealing
SEBL TV Commercial
Contact Us
Annual Reports
Credit Rating Report
ATM Booth Location
About Southeast Bank
Ten Years at a Glance
Diary of Events
Our Foreign Correspondents
Board of Directors
List of Directors
Updated Particulars of the Board of Directors
Executive Committee
Audit Committee
Risk Management Committee
Shariah Supervisory Committee
Senior Management Team
Five Years Performance At A Glance
Schedule of Charges

05 Jul, 2018
notice for credit of stock dividend

30 Jun, 2018
23rd annual general meeting of the shareholders of the company held at officers' club, 26, baily road, ramna, dhaka-1000.

28 Jun, 2018
southeast bank opens 135th branch at nikunja, dhaka

Disclosure On Risk Based Capital (Basel-III)
Qualitative and Quantitative Disclosures under Pillar-III of Basel-III as of 31-12-2017
Qualitative and Quantitative Disclosures under Pillar-III of Basel-III as of 31-12-2016
Qualitative and Quantitative Disclosures under Pillar-III of Basel-III as of 31-12-2015
Qualitative and Quantitative Disclosures under Pillar-III of Basel-II as of 31-12-2014
Qualitative and Quantitative Disclosures under Pillar-III of Basel-II as of 31-12-2013
All Financial Reports
Annual Reports
Half Yearly Reports
Quarterly Reports
Credit Rating Report
Conventional Banking Balance Sheet
Conventional Banking Profit Loss
Islamic Banking Balance Sheet
Islamic Banking Profit Loss
SEBL Services
SME Banking
Dual Currency VISA Credit Card
Southeast VISA Platinum Card
Southeast My Remit Card
SEBL ATM / Debit Card
Virtual Card
Remittance Business
Western Union
SWIFT Services
Locker Services
ATM Services
Internet Banking Services
Bill Payment Services
E-Statement Services
Foreign Currency Rate
Currency TT Clean BC Selling
USD 82.7500 83.7500
EUR 95.6407 100.0188
GBP 107.9695 110.7963
CHF 82.6343 85.4413
JPY 0.7224 0.7514
AUD 60.7861 62.5994
CAD 62.4967 63.5729
SGD 60.5695 61.3328
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