Friday; July 20, 2018
Total Visitor : 18906

Frequently Asked Question
Catagory:
1. Question: Am I eligible for opening a TeleCash mWallet A/C?
Answer: General eligibility to open a TeleCash mWallet A/C:
  • Minimum 18 years old and over Bangladeshi citizen,
  • Has a registered mobile phone connection and
  • Has Valid National ID/ Driving License/ Passport on his/her own name.
2. Question: What are the requirements for opening TeleCash mWallet A/C?
Answer: required for opening TeleCash mWallet A/C:
  • A registered mobile connection,
  • 1 passport size color photograph and
  • Photocopy of valid National ID/ Driving License/ Passport are.
3. Question: How to open a TeleCash mWallet A/C?
Answer: To open a TeleCash mWallet A/C, please visit your nearby TeleCash authorized Agent Point with your registered mobile connection, 1 passport size color photograph and a photocopy of valid National ID/ Driving License/ Passport.

Please fill up the Account Opening Form (KYC Form) with appropriate information and put your signature properly. Then submit the form to the Agent.

The Agent will complete A/C opening process. Then please dial *206# from your Banglalink Mobile or download "TeleCash Mobile Banking" application from Play Store in your Android handset. Then please change the default PIN.

After PIN change, your A/C will be activated within 72 hours.
4. Question: Why maintaining secrecy of my PIN is important?
Answer: PIN is the digital signature for entering into your TeleCash mWallet A/C. Therefore, you must keep your PIN as secret, so that nobody can use your A/C without your permission or your absence.
5. Question: What will I do if I forget my PIN?
Answer: Please call 16206, if you forget your PIN.
6. Question: What will I do if my A/C gets locked after inserting wrong PIN?
Answer: Your A/C will be locked if you insert wrong PIN for 3 times consecutively. Please dial 16206 for unlock request.
7. Question: Is my Account information secure?
Answer: TeleCash is committed to maintain maximum secrecy of your account information unless,
  • Any regulatory or Government authority requires any information;
  • Any Court of Law seeks any information;